CaptainBook.io
Peek pro
VS.
Peek Pro's pitch is compelling: no subscription, modern interface, easy onboarding. But the operators who've been on the platform long enough to see behind the curtain tell a different story: opaque fees, AI bots that replaced human support, and an ecosystem designed to make leaving as painful as possible.
Quick Comparison: CaptainBook vs Peek Pro (2026)
CaptainBook.io
Peek Pro
Starting price
$49/mo, 0% on direct bookings
6-8% per booking (variable, opaque)
Support
Real humans, fast response
Chatbots only, 48+ hour ticket response
Data portability
Full export anytime
Locked into Peek ecosystem
Multi-language support
Yes, native multi-language
Limited, US English focus
Why Operators Switch to CaptainBook from Peek Pro?
Human support when it counts: real people solve your problems. No chatbots, no week-long ticket queues.
Predictable costs: published pricing, no variable percentages, no guessing what you'll owe next month.
Freedom to choose your payment processor: Stripe, PayPal, whatever works for your business.
Built for international operators: multi-language, multi-currency, and deep European market expertise.
1
Variable Fees That Nobody Can Predict
Peek Pro doesn't charge a subscription. Instead, they take a percentage of every online booking.
The problem? That percentage isn't fixed. Operators report rates between 6% and 8%, and Peek doesn't clearly explain how they're calculated.
Peek vaguely mentions that factors like "number of agents, features used, customizations, and support requests" affect your rate. But operators report:
No way to know what you'll pay before a booking is processed
Negotiated rates that creep back up without clear explanation
On top of booking fees, mandatory merchant service fees of 2.3% + $0.30 per ticket
For a seasonal operator trying to plan finances, this unpredictability is a real problem.
CaptainBook publishes pricing on our website, what you see is what you pay.
2
An Ecosystem Designed to Keep You Locked In
Peek Pro bundles everything into one ecosystem: bookings, payments, POS, and even business financing through Peek Capital. Convenient when it works.
Problematic when you want to leave.
You must use Peek's payment processing, no bringing your own Stripe or PayPal
Switching means rebuilding your entire payment flow, POS setup, and booking widgets
Operators who took Peek Capital financing are financially tied to the platform. Peek Capital offers revenue-based advances repaid through future booking fees, meaning your daily payouts shrink until the advance is repaid. If you want to switch platforms mid-repayment, you still owe the balance, creating a financial barrier to leaving even if the service deteriorates.
CaptainBook integrates with your preferred payment processor. Your data, your payments, your choice. If you ever want to leave, your operations don't fall apart.
"With CaptainBook.io our daily booking operations are easier than ever. Our customers are thrilled when they call us for an experience and we send them the link to make the reservation. We save precious time and our customers are much more happy."
Dreamland
Travel Agency in Corfu, Greece
3
Built for the US, Limited for Everyone Else
Peek Pro's roots are firmly in the US market. European operators will find:
Higher fees on international transactions (Peek acknowledges this but doesn't specify how much)
Limited localization for European languages, currencies, and tax systems
Support hours aligned to US time zones. If you're in Greece and something breaks at 10am, Peek's team is asleep
CaptainBook was built in the Mediterranean tourism market: Greece, Spain, Italy, Portugal. We understand seasonal operations, weather-dependent bookings, and multi-language guest communication because we've lived it.
And we're growing fast in the US too, with 30% of revenue already from American operators.
"The CaptainBook Team are always super fast to respond and to resolve each little issue I have encountered during use. Their responsiveness and high level of customer service is something I noticed since day 1 and they’ve never failed me ever since."
Philema Food Tours
Travel Operator in Naxos Island, Greece
Any further questions?
If you have any further questions or need any more information on CaptainBook.io, contact us! We're a click away
