CaptainBook.io
Rezdy
VS.
Rezdy launched in 2011 and built a channel manager. But a pattern of bait-and-switch pricing, an aging platform with unfixed bugs, and a merger that's pulling the company away from operator needs has left many looking for alternatives.
Quick Comparison: CaptainBook vs Rezdy (2026)
CaptainBook.io
Rezdy
Starting price
$49/mo, 0% on direct bookings
$49/mo + 3% per online booking
Booking fees
0% on direct & major OTAs
3% on all online bookings
Pricing transparency
Fixed plans, no forced upgrades
Reports of forced plan changes after onboarding
Cancellation policy
Cancel from dashboard, anytime
No cancel button; email support required
Why Operators Switch to CaptainBook from Rezdy?
Transparent pricing - The plan you sign up for stays your plan. No forced switches, no hidden tiers.
A platform that actually evolves - 6 AI agents for pricing, capacity, revenue, demand, resources, and customer insights. Weekly releases.
Multi-language from day one - Communicate with guests in their language without workarounds.
AI-era distribution - Our Agent Transaction Gateway makes your inventory bookable by ChatGPT, Claude, and Google Gemini. That's a channel Rezdy can't offer.
Cancel when you want - From your dashboard. In 30 seconds.
1
The Plan You Sign Up For Isn't the Plan You Keep
This is Rezdy's most documented problem. Operators sign up on a Foundation plan, spend months setting everything up, and then get told they need to switch to a different (more expensive) plan, or leave within 3 days.
One fishing operator described it as "a classic bait-and-switch, timed precisely when a business is most embedded in the software and leaving is most disruptive."
They were pushed onto a hidden Marketplace plan charging 3% on all bookings, including offline ones Rezdy didn't generate. (Full review on Trustpilot)
This isn't a one-off. Rezdy's Trustpilot page shows a pattern of operators reporting unexpected plan changes after onboarding.
2
No Cancel Button - Charges Keep Coming
Rezdy makes it easy to sign up and upgrade. Canceling? That's a different story. There's no cancel button in the dashboard. You have to find a support email address (which isn't prominently listed), then email them and hope someone responds.
Operators report:
Being charged $249 despite never using the platform and sending multiple cancellation emails (Trustpilot, Oct 2025)
No response from pre-sales on cancellation requests
Having to dispute charges with their bank as a last resort (Trustpilot, Sep 2025)
CaptainBook: cancel from your dashboard, any time. No emails, no waiting, no retention games.
"With CaptainBook.io our daily booking operations are easier than ever. Our customers are thrilled when they call us for an experience and we send them the link to make the reservation. We save precious time and our customers are much more happy."
Dreamland
Travel Agency in Corfu, Greece
3
A Platform That Stopped Evolving
Rezdy's core product hasn't changed much in years. Operators consistently flag the same issues:
"Looks like something from the 1990s, completely outdated" - a new user who immediately unregistered (Trustpilot, Oct 2025)
No native multi-language support, you can't send emails in different languages to international guests
A broken currency display (XPF) that eliminates entire countries from being able to book, reported but not fixed
"Failed to fix basic bugs in their system which impacts clients and guests who book" (Capterra reviews)
For operators running multi-language experiences in tourism hotspots, these aren't minor inconveniences - they're lost bookings. CaptainBook supports multi-language communications out of the box and ships weekly updates.
"The CaptainBook Team are always super fast to respond and to resolve each little issue I have encountered during use. Their responsiveness and high level of customer service is something I noticed since day 1 and they’ve never failed me ever since."
Philema Food Tours
Travel Operator in Naxos Island, Greece
4
The Merger That Changed Rezdy's Direction
In late 2023, Rezdy merged with Checkfront and Regiondo. Since then, pricing has aligned upward across all three platforms.
Regiondo now charges €49-€199/month plus a 3% system usage fee and €0.49 per ticket on every plan . Rezdy charges $49-$249/month plus 3% per online booking.
Before the merger, Regiondo's entry plan started at €39/month with lower transaction fees. Support quality reviews have declined, and the product roadmap appears focused on consolidation rather than innovation.
When you choose Rezdy today, you're choosing a portfolio product inside a private equity consolidation - not a company laser-focused on helping operators grow. CaptainBook is founder-led, with two operators who built the platform because they knew the industry needed something better.
Any further questions?
If you have any further questions or need any more information on CaptainBook.io, contact us! We're a click away
