22 features built from real operator feedback
Every feature in this release came from conversations with tour and activity operators. Not assumptions, not trends. Real problems, solved.
Four AI tools working together to save you hours every week and help you understand your business like never before.
AI Product Creation
Drop in a URL from your website or your Viator listing, and our AI builds the full product for you. Descriptions, pricing categories, images, all pre-filled and ready to tweak. Go from zero to bookable in under a minute.
Paste any product page URL and get a ready-to-sell listing
Works with your existing website and Viator listings
Save hours of manual data entry every time you launch something new
AI Assistant, Now Smarter and Trainable
Your AI booking assistant just got a serious upgrade. Faster replies, more accurate answers, and now you can train it with your own documents. Upload your FAQ, safety briefing, or tour guide notes as PDF, DOCX, CSV, or TXT files.
Faster response times with improved accuracy
Train it with your own documents for answers specific to your business
Recommended tours follow the exact order you set in your widget
Ask Your Data Anything
A plain-language statistics tool that lets you ask questions like "What was my best-selling product last month?" and get real answers. Covers revenue, bookings, product performance, and more.
Natural language queries: ask in plain English, get clear answers
Revenue, bookings, performance, all queryable
No spreadsheets, no exports, just answers
MCP Integration (Claude & ChatGPT)
Manage your CaptainBook inventory and pull stats directly from Claude or ChatGPT. Build products, check availability, get booking insights, all from your favorite AI assistant.
Works with Claude and ChatGPT out of the box
Build and manage products without opening the dashboard
Pull real-time stats and insights via conversational AI. Learn more about MCP Servers.
Command Line Interface (CLI)
CaptainBook CLI is the fastest way for AI agents and power users to manage an entire tour operation from the terminal. Inventory, bookings, availability, pricing, gift certificates, customer notifications, and more. Install it once, authenticate, and let your agents or your team run everything without opening the dashboard.Learn more about the CLI.
Apple Wallet & Google Wallet Passes
Every booking now comes with a mobile wallet pass. Your guests tap once and their booking details are right there on their phone. Passes update automatically when bookings change and disappear on cancellation.
Works with both Apple Wallet and Google Wallet
Auto-updates when booking details change
No app download needed, it just works
Learn more about Mobile Passes.
Digital Waivers
Create and send waivers directly through CaptainBook. Guests sign digitally before their experience, you get a completed PDF back. No more paper, no more chasing signatures at the dock.
DocuSign-style digital signing built into your booking flow
Sent automatically when attached to a product
Completed PDFs stored with the booking record
Learn more about Digital Waivers.
*Available for Extended & Ultra plans.
On-Request Bookings
Not every experience can be instant-booked. Private charters, custom group tours, tailor-made packages: sometimes you need to review before confirming. Customers submit a request, we hold funds on their card (no charge), and you approve or decline from the app.
Hold funds without charging until you approve
Review and respond from the mobile app or dashboard
Perfect for custom, private, or high-value experiences
Waitlist
Fully booked? That is no longer a dead end. When a slot is full, guests join a waitlist with one click. The moment a spot opens, the next person gets notified with a direct link to book.
One-click sign-up for guests when slots are full
Automatic notifications via email or SMS when spots open
Turns cancellations into recovered revenue
Learn more about Waitlist.
Scarcity Messaging on Your Widget
Your booking widget now shows how many seats are left. Choose between showing the number, a scarcity message like "Only 3 spots left!", or hiding it entirely. Scarcity messaging is on by default because it drives conversions.
Three display options: seat count, scarcity message, or hidden
Proven to increase booking conversion rates
Configurable per product
Sell on more channels with less friction. Every integration is tighter, cleaner, and designed to save you admin time.
Sell Add-ons on GetYourGuide via API
Your extras and add-ons now flow directly to GetYourGuide through our API integration. Set them up once in CaptainBook, and they appear on your GYG listing automatically.
One-time setup, automatic sync
More revenue per booking from upsells
No more manual copy-pasting between platforms
Smarter 24h Reminders
If you sell on GetYourGuide or Viator, your guests were getting double reminder emails: one from the marketplace, one from CaptainBook. We fixed it. CaptainBook now skips the duplicate for marketplace bookings.
No more double emails confusing your guests
Automatic detection of GYG and Viator bookings
Direct bookings still get the full CaptainBook reminder
Real Channel Revenue in Reports
Bookings from Viator and GetYourGuide now show the actual sell price on each platform. Your reports reflect what you really earn per channel, no more manual calculations.
See true net revenue per marketplace
Accurate reporting without spreadsheet gymnastics
Better data for pricing decisions
Enhanced Confirmation Emails
The booking confirmation emails you receive now include add-ons and answers to booking questions, right in the email. No more opening the dashboard to check what a guest ordered.
Add-ons and extras visible at a glance
Guest answers to booking questions included
Less dashboard hopping, more time for guests
More flexibility, more control, less busywork.
Completely Redesigned Availability Manager
Updating availability used to be one of the biggest pain points we heard about. Not anymore. A completely new interface to manage your slots: open it, adjust your schedule, done.
New interface built from scratch for speed
Bulk edits and quick adjustments
Custom Calendar Views
Your calendar, your way. Choose whether to see availability slots or bookings, pick which data points matter, and save your preferred layout. It stays that way every time you log in.
Toggle between availability and booking views
Choose which data columns to display
Saved preferences persist across sessions
Custom Attributes
Add your own fields to resources, customers, users, and bookings. License numbers, dietary preferences, internal notes: everything lives right where you need it instead of in a separate spreadsheet.
Custom fields on resources, customers, users, and bookings
Replace scattered spreadsheets with structured data
Searchable and filterable
Learn more about Custom Attributes.
Agency Widgets
Password-protected booking widgets built for your reseller partners. Each agency gets a unique login so you always know who made the booking, without exposing your public availability.
Private booking access for each agency partner
Track which reseller made each booking
Full control over what agencies can see and book
*Available for Extended & Ultra plans.
Credits Usage History
See exactly where your AI and automation credits go. A detailed breakdown on your billing page so you can identify which automations deliver value and cut what does not.
Per-feature credit consumption tracking
Identify high-value vs low-value automations
Optimize your spend on AI tools
A Few More Improvements
Fattutto workflow integration for Italian operators, improved "Action Required" email deliverability, dual email notifications (primary + secondary), and full German language support.
