www.ioutdoors.com
FISHING TOURS
160
47
2X
"The guide management system has made a big difference. We are holding the numbers with half of the staff, it is going to allow for much easier expansion in new geographic areas."
- Todd Kersey, CEO iOutdoor Adventures
iOutdoor-Adventures, a leading provider of sport-fishing activities, faced significant challenges in managing bookings and reservations, hindering its expansion plans. Implementing CaptainBook's advanced scheduling functionality not only streamlined their operations but also significantly reduced their reliance on reservation staff.
This case study explores the impact of CaptainBook on iOutdoor-Adventures, showcasing the software's efficiency in saving time, and facilitating easy expansion into new geographic areas.
The Challenge: Streamlining Operations for Growth
iOutdoor-Adventures faced a daunting challenge: their manual booking process was labor-intensive, costly, and a barrier to scaling up. Not only reservation staff had ot be in contact with customers, but they also had to call captains all the time to find one available - a very inefficient process limiting the company's ability to grow and expand into new geographic areas.
CaptainBook's Solution: Automated Scheduling Functionality
The implementation of CaptainBook's innovative scheduling functionality marked a turning point for iOutdoor-Adventures. Our solution provided:
Booking Management System: Simplify the reservation process to improve efficiency and customer experience. Accept online payments (Apple Pay and Google Pay) through our booking widget, drastically reducing the number of phone calls.
Captain Scheduling: Automated scheduling of captains, reducing the need for manual intervention and the number of calls to find an available captain. The system automatically assigns the captain to the trip, based on their availability or the customer's preferences thanks to a ground breaking 2 ways integration with Google Calendar.
Powerful mobile app: Captains are empowered with a mobile app compatible iOS and Android focusing on the connection between the captain and the customer, including payment processing. Captains don't have to call the office anymore to process payments for live bait, and remainder charges.
Without CaptainBook: Your guides are working for you, but for other businesses too! You spend your day calling them to make sure they can handle your bookings. You are stressed and are losing bookings.
Finally stop calling your guides one-by-one! Ask your guides to connect their Google Calendar and it will automatically sync with your bookings, both ways! No more over-bookings and tedious workarounds!
Order your guides by priority, and we will automatically assign the best available guide to your new bookings!
Impactful Results: Efficiency, Savings, and Expansion
The adoption of CaptainBook led to transformative outcomes for iOutdoor-Adventures:
Significant Time Saving: Automation of the booking process, including the captain allocation part, freed up valuable time, enabling reservation staff to better serve customers.
Enabled Geographic Expansion: Streamlined operations made entering new markets more manageable and less daunting. iOutdoors proposed 47 new products without increase its reservation staff size.
Operational Excellence: The efficiency of booking management improved, leading to better customer satisfaction and increased bookings.
From Challenge to Opportunity
CaptainBook turned iOutdoor-Adventures' operational challenges into opportunities for growth and efficiency. CaptainBook's scheduling functionality not only optimized their booking process but also empowered them to envision and execute expansion with newfound agility.
Looking Ahead
With CaptainBook, iOutdoor-Adventures is set to explore new horizons, confident in the robust support of our advanced booking management solutions. This case study exemplifies our commitment to enabling businesses in the water-based activities sector to overcome obstacles and achieve their growth ambitions.
